I can see this as a requirement for multiple customers, so it would be interesting to see if Finesse was planning or opening to allowing more than a single Notification Client per session.įor this scenario, the other option will be to use the standard CUCM CTI client (TAPI / JTAPI) or develop a full custom client using Finesse Web API and Notification service or it might be easier to use Finesse Workflow and a PUT to web server which writes the record to a DB or similar.

Ideally the client could subscribe to the Finesse notifications service and retrieve the ANI (or other Call variables), without affecting the standard Web Finesse client. They have a old CRM (thick client), which requires to receive the Callers ANI.ĭeveloping a full Finesse Agent Desktop to integrate into the thick client, would be too much effort. We are reviewing a customer's requirement.

address business_1:im: Īnd not change the _xmppserver:DomainName property.Thanks so much for the clear response. Of course, if you're just kicking the tyres then you could just set your users up with IM addresses of domain:īeectl modify_user. I have some uncommitted (and unfinished) code on my computer to convert the plugin from just an. As part of it, a few people wanted to start using MSN-over-XMPP using the msn-xmpp plugin for Pidgin. Then (assuming you've set up TLS as per the install guide ) then you should be able to login using pidgin specifying your username (as kyismith), your domain (as foo.com) and set the connect server (in the advanced tab) as whatever the hostname of your beehive server is - you should be good to go. Fun conversation in the pidgin IRC channel this morning about the latest news about Microsoft shutting down the MSN servers later this year. Modify_user user user=kyismith address business_1:im: If that's the case, then you need to set the _xmppservice.domainName property to be 'foo.com', and you'll need to make sure that your beehive user has an IM address that matches the domain, like: Cant switch to another protocol because the only person I chat with is not going to change. Similarly, any xmpp server and client will need you to have an IM Address (or JID) that looks like your IM Address might look like ' '. One day Pidgin is working just fine using XMPP for Google Talk. it has a domain part (I won't use because it'll be confusing). Your email address might be something like ' ' - i.e. It isn't necessarily related to the domain names of your machines or organization (although it often is the same).

'Domain' is a required part of the JID which is the thing you use to login using xmpp.

Pidgin xmpp tutorial